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Refund and Returns Policy

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Refund Policy 

Because eSIMs are digital products, refund eligibility depends on the circumstances. 
Eligible examples: 
• Duplicate purchases 
• Technical activation failures caused by SkyMovo 
• Purchase made in error before activation (subject to review) 
Refunds are generally not available for: 
• Plans that have been activated and used 
• Incorrect device compatibility chosen by the customer 
• Expired plans 
Approved refunds are processed back to the original payment method within the applicable banking timeframe. 

For a production website, these legal pages should be reviewed by a qualified legal professional to ensure compliance with the laws applicable to your business and target markets. 

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