Refund Policy
Because eSIMs are digital products, refund eligibility depends on the circumstances.
Eligible examples:
• Duplicate purchases
• Technical activation failures caused by SkyMovo
• Purchase made in error before activation (subject to review)
Refunds are generally not available for:
• Plans that have been activated and used
• Incorrect device compatibility chosen by the customer
• Expired plans
Approved refunds are processed back to the original payment method within the applicable banking timeframe.
For a production website, these legal pages should be reviewed by a qualified legal professional to ensure compliance with the laws applicable to your business and target markets.