Because eSIMs are digital products, refund eligibility depends on the circumstances.
Eligible examples:
- Duplicate purchases
- Technical activation failures caused by SkyMovo
- Purchase made in error before activation (subject to review)
Refunds are generally not available for:
- Plans that have been activated and used
- Incorrect device compatibility chosen by the customer
- Expired plans
Approved refunds are processed back to the original payment method within the applicable banking timeframe.